Refund policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date to lls@legacylearningshop.com. Claims deemed an error on our part are covered at our expense. Errors on the customer part rest at your personal expense for any replacement.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility, you will be liable for the cost of a reshipment.
If you haven't registered an account on Legacy Learning Shop and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
The Legacy Learning Shop does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
How to Create a Problem Report
Return Policy: How do I report a problem with order?
- Identify Customer Order Number and Product Description
- Take a jpeg picture of the defected order number.
- Write a Summary of the Problem
- Email report and images to lls@legacylearningshop.com
- Claim must be filed within 30 days of the delivery date.
What if an order gets lost in the mail?
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- If order can be verified that order was lost in transit, the Legacy Learning Shop will assume responsibility for order replacement
- Check with shipping carrier before submitting the claim to request help in locating the lost order.
- Please be advised that if tracking information stating an order was delivered but you claim that you are not in receipt, we will not take responsibility for any requested reship order. Replacements will be at your personal expense.
- If it has been verified that the order was lost, you must complete the Problem Report.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.